Help Desk Specialist (CLE)

We are looking to fill an opening for a Help Desk Specialist with a candidate that has strong interpersonal and technical skills. This individual will be responsible for resolving and escalating incoming technical issues as well as participating in an on call rotation. Experience working for a law firm is a plus.

Minimum Technical Skills:
3+ years of experience with troubleshooting and providing local/remote desktop support
3+ years of experience troubleshooting Windows Desktop Operating Systems 7/8.x/10
3+ years of experience with basic administration of the following:
Windows Server 2008 R2/2012 R2/2016
Microsoft Exchange Server 2010/2013/2016
Working knowledge of mobile devices, laptops and desktops
Working knowledge of common desktop applications including Microsoft Office
Working knowledge of client/server printing

Familiarity with the following is a plus:
VMware vSphere 5.x/6.x
Citrix XenApp 6.x/7.x
LAN/WAN and Storage Area Networking concepts
Worldox document management software

Interpersonal Skills:
Good oral and written communication
Attention to detail
Self-motivated professional
Experience working in a team environment
Ability to work in a face paced environment
Can prioritize tasks and meet deadlines

Education:
Minimum of an Associate’s degree in a technology related field or equivalent combination of related education and experience

Physical Requirements:
Able to lift a minimum of forty pounds
+