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Today the FTC announced the top subjects of national consumer complaints for 2013.

 

Per the FTC, The Commission received more than two million complaints overall, of which 290,056, or 14 percent, were identity theft related. Thirty percent of these incidents were tax- or wage-related, which continues to be the largest category within identity theft complaints.  The full report details national data, as well as a state-by-state accounting of top complaint categories and a listing of the metropolitan areas that generated the most complaints. This includes the top 50 metropolitan areas for both fraud complaints and identity theft complaints. Florida is the state with the highest per capita rate of reported identity theft and fraud complaints, followed by Georgia and California for identity theft complaints, and Nevada and Georgia for fraud and other complaints.


The top 10 complaint categories are:

Category

Number of Complaints

Percentages

Identity Theft

290,056

14%

Debt Collection

204,644

10%

Banks and Lenders

152,707

7%

Imposter Scams

121,720

6%

Telephone and Mobile Services

116,261

6%

Prizes, Sweepstakes, and Lotteries

89,944

4%

Auto Related Complaints

82,701

4%

Shop-at-Home and Catalog Sales

66,024

3%

Television and Electronic Media

53,087

3%

Advance Payment for Credit Services

50,422

2%

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